What kind of payment methods do you accept?
VISA, MASTERCARD, AMEX
Cash on delivery (for Lebanon)
What is the Return and Exchange Policy?
Please refer to section ‘shipping and returns‘ for information.
Can I trust Mukhi Sisters’ website for my data entry and online payment?
At Mukhi Sisters we are committed to protecting and respecting your privacy. We will only use your information to process your orders. Customer information is not shared with any third parties and credit card information is not stored with us.
Do you have a Mukhi Sisters store where I can see and try on your jewelry?
Yes! If in Beirut, you can visit our showroom in Dora, Dedeyan Center, 4th floor. If you are an international customer please check out our stockists list that we constantly update or check our social media platforms as we might we popping up in your city or somewhere close to you!
Do you ship worldwide?
Yes, we ship our products locally as well as internationally, through DHL. Shipment fees will be calculated automatically when you proceed with the check-out. Shipping taxes may vary depending on the destination; please note that you will be in charge of these duties. Kindly refer to section ‘shipping and returns‘ for more info.
Can I cancel my order? Yes, as long as the piece has not been shipped.
When do I receive my order ?
Usually we process your order as soon as we receive it. It may take up to 3 working days to ship it. The delivery time will depend on the country of destination and the method that you chose (express or standard shipping.)
How do I know if my order was completed successfully? You will receive an email from us confirming your order.
How long does shipping take? Usually 4 to 5 working days but we recommend tracking your shipment as we don’t have control over that.
How to track my shipment?
As soon as your order is dispatched, you will receive an email with a tracking number that you can use to check your order status and ETA.
What do I do if I receive a faulty item in my order?
As soon as you discover a fault, please contact us at +961 76 087729 or email us at online@mukhisisters.com so we can get this sorted out for you in no time!
Can I resize my purchased jewel? Please check with us first and if we give you consent (as in some few cases some rings can’t be resizing and doing so my affect the ring); please do resize it at your local jeweler.
Can I customize a jewelry pieces? How long does it take? Yes you can, depending on the piece, it could take up to 14 days or up to 45 days if we have to source the gemstones for you.
Do you remodel/repurpose personal heirloom jewelry? Yes we do, please get in touch for personal assistance.
Will I be charged for import taxes and duties upon reception of my order? Yes, depending on the country we will be shipping to and we don’t have pre-calculations or estimates on the taxes and duties as they vary from country to country.
How do I take care of Mukhi Jewels?
please visit our care instruction here.
Where can I reach you if I have a question?
You can contact us via whatsapp up on +961 76 087729 or write to us on online@mukhiststers.com and we will get back to you as soon as we can.
Do you offer bespoke services?
Our team of experts is always here to assist you with your personalized order. We generally offer advise through Whatsapp, video call or preferably face to face in our showroom in Beirut for a full one on one experience.
